is produced once a month. On the statement there is the following
a) Account number
b) Name and address
c) Reading date
d) Billing date and due date
e) Balance brought forward from previous month
f) Energy charges
g) All payments made during the month
h) Previous and current readings
are various reasons why a consumer might have a supposedly
consumption might be constant and the increase in charges
being caused by an increase in tariff.
The consumer might have a faulty appliance that draws more
current than it is supposed to.
The meter may have been erroneously read, in which case a
meter reader is sent to verify the reading and a correct amended
bill is sent.
If a meter is suspected to be faulty, a meter test is done
(after the consumer has paid a deposit). If the meter is found
to be faulty, the deposit is refunded and the bill adjusted
are produced throughout the month per area. For this reason,
bills for different areas will have different due dates.
bill may be estimated for the above stated reasons. When an
actual reading is obtained in the following month, an actual
bill is calculated between the 2 actual readings and any over
or under estimation is automatically corrected.
still has some offices, which are not linked to the mainframe
network. Amounts paid in those offices are then receipted
manually at the Area Office. There is thus a lag of 3 days
before the consumer's account is credited. However, efforts
are under way to have all revenue halls online.
are the most frequently asked questions by consumers; more
information will be supplied as time goes on.